Remember this is a large project so you need multiple teams in each role. The goal of the
user experience role cluster is enhanced user effectiveness. User experience is comprised
of six functional areas: Accessibility, internationalization, technical comunications,
training, usability, and graphic design. The user experience role cluster has several
responsibilities within each functional area that must be managed for the solution to be
successful. Following is a listing of the functional areas and related responsibilities.
Accessibility
Drive accessibility concepts and requirements into design.
Internationalization
Improve the quality and usability of the solution in international markets.
Technical Communications Design and develops documentation for support systems
(Helpdesk manuals, KB articles, and more).
Document Help/assistance.
Training
Develops and executes learning strategy (build/buy/deliver).
Usability
Gather, analyze, and prioritize user requirements.
Provide feedback and input to solution design.
Develop usage scenarios and use cases.
Act as the user advocate to the project team.
Graphic Design
Drives user interface design.
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